Avinash Narula is prolific writer on the subject of customer satisfaction and retention. He has written 3 books on the subject of customer satisfaction and retention and is expected to release his latest book on the subject shortly. Here you can find articles on the topic of customer satisfaction, Customer retention, Customer defection as well as CRM (Customer Relationship Management)
By reading Avinash’s articles, you can enhance your understanding of the various issues related to the subject. The articles will also assist you in fully tapping the potential of your customers. To access his articles on Customer Satisfaction & Retention, Click here.
Avinash Narula has interests in a variety of management topics. He has written 5 books, developed a number of management case studies as well as written articles. He is obsessed with making management concepts easy to understand and implement.
The articles can assist you in enhancing your understanding of the various management concepts. To access his articles on management, Click here.
Here you can find articles on a variety of management topics including Advertising, Sales, General Management, Marketing, Customer Satisfaction & Retention, Hotel Industry, Mergers & Acquisitions, Time Management, Teamwork, Customer Relationship Management (CRM), Competition and Motivation.
Avinash Narula also writes a Customer and Management Blog. You can hopefully get assistance in understanding of the various management concepts from his blog. He also regularly comments of current business decisions of companies in his blog. To access Customer and Management Blog, Click here.
| |
|
|
| Quarterly management journal developed to make management concepts simple and easy to understand and implement for the students, teachers, trainers and practitioners of management. For more information, click here. |
| |
|
|
|
Knowledge Center 