 Management CDs |
Avinash Narula has developed a number of Video/CDs on a number of topics. The detail are given below:
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Customer Math
Customer Math provides undisputed mathematical proof that customer satisfaction and retention is very profitable and that "Customer is the undisputed King."
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Customer Icebergs
Management guru and customer mathematician Avinash Narula will share with you as to how Customer Icebergs are formed. He will also reveal to you the tremendous damage that they can cause to your business without you even knowing about it.
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Focus on the RIGHT method. Best results will follow.
Is non-achievement of targets a good criterion for firing people? Avinash Narula doesn't think so. So, how should you assess the performance of people? Well, Avinash Narula suggests that you assess performance of people based on the method of their working.
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Effectiveness vs Efficiency
Find out how knowing about the difference between effectiveness and efficiency can lead you to success.
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Do you have your story right?
In 1989, Avinash Narula had a very interesting experience while he was working in the US. After this experience, Avinash Narula became convinced that while communicating our ideas, whether orally or in writing, we should have a logical and convincing story to tell. Find out how you can build an effective and a convincing story.
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