We offer a range of blended customer satisfaction online programs based on books written by Avinash Narula. These customer satisfaction online programs are ideal for individuals as they can use these programs as part of their Continuing Education Programs to enhance their skills and knowledge. On the other hand, organizations can use these programs as part of their on-going training programs to improve the skills and knowledge of their executives. In addition, online programs on customer satisfaction and retention can be used by organizations to achieve organization learning on a perpetual basis.
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Certificate Program
Blended customer satisfaction online training program based on Avinash Narula's book "Customer Math." Participants will learn mathematics related to customers. They will learn that customer is the undisputed "King" with the help of the mathematical proof developed by Avinash Narula. Once you have learnt Customer Mathematics, you will never dare to make the customer unhappy.
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Certificate Program
Blended customer satisfaction online training program based on Avinash Narula’s book "Unhappy Customer Stock Exchange." Participants will learn about the invisible Unhappy Customer Stock Exchange and the disadvantages of trading at the Unhappy Customer Stock Exchange.
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Certificate Program
Blended customer satisfaction online training program based on Avinash Narula's book "Customer Icebergs." Participants will learn about customer icebergs, how they are formed, the damage they cause to your business without you even knowing about it and how you can avoid creating customer icebergs.
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Certificate Program
Blended online training program based on Avinash Narula's book "80/20 Rule of Communicating Your Ideas Effectively." Participants will learn how to build a convincing story for their oral and written communication including reports, books, presentations and advertising material.
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Certificate Program
Blended online training program based on Avinash Narula's book "Implementing Advertising Strategy." Participants will learn the practical aspects of developing creative and cost effective advertising and promotional material including brochures, posters, advertisements and even websites.
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